FAQ's

How do I become a member

By using our simple registration process. All you need is a valid email address to sign up.
Do I have to pay a membership fee?

No, signing up is FREE. SIGN UP NOW
What is the difference between JRS Shipping & Logistics and other shipping companies?

JRS Shipping & Logisitics is a customer focus entity and we always make sure that our customers are happy.
How much is your charge?

Our charges are very reasonable, go to our rates page and you will see how the charges are done.
What is the mailing address?

Air Shipment Full name: QLS Mary Grey Address Line 1: 1905 Northwest 32nd Street Address Line 2: Suite 7, City: Pompano Beach State: FL Zip Code: 33064 Note: Warehouse opening hours 9am-5pm and closed on holidays. Please put this information in the delivery instructions because we are not responsible or packages that are delivered on holidays and outside of opening hours. Ocean Shipment Full name: QLS Mary Grey Address Line 1: 11020 Bailey Lane Address Line 2: City: Fort Lauderdale State: FL Zip Code: 33321- 1016 OPEN 24 HOURS To ensure your delivery, be sure to address your package as shown above.
I want to shop and ship, but I don't have a card

No card, no problem! We offer assistance in online shopping, create your aaccount and use our card services.
What is a Pre-Alert?

Prealert is a means by which a registered member uses the information provided by the merchant such as the merchants name, invoice for the item(s), description of item(s), cost of the item(s), courier tracking along with the courier name. A prealert alerts us that you have a package in transit.
How do I create a pre-alert?

Log into your account, and upload the invoice to the corresponding pre-alert. If a pre-alert was not created, you may create one and attach the invoice there.
What happens if I didn't create a pre-alert?

Once the information such as your full name and account number is visible on the package, a pre-alert will be made for you by our Florida attendant and updated BUT this can also hinder the time at which your package is processed because a manual search for your account would be done. If your account number is missing from your package label or your name is incorrect the package is classified as anonymous therefore, your package will be quarantined until the verification procedure by the member is completed.
How will I know when my package is received?

Once received assuming your package was already pre-alerted, a status update will be sent out to the registered user via email after being processed.
How long will it take for me to get my package?

We receive shipments twice per week; Monday mornings and Thursday evenings. NB: Packages arriving on a Thursday evening flight are cleared through Jamaica Customs on a Friday morning.
Is there a weight limit?

We have great news! There is no weight limit.
Are there any restricted items?

Toy guns, pepper spray, any form of weapons including swords, guns, ammunition, radar detectors, unprocessed meat, live animals, firecrackers, explosives, lighters and matches, camouflage, cash etc.
Are there items that require a permit?

Supplements, pesticides, sexual enhancers, certain plants and seeds, animal products, honey, gun holsters, bow and arrow etc. Please contact us for information before shipping these items.